What We Collect and Why
When you open an account with us, we collect the information you provide directly — your name, email address, and contact details. When you make a deposit through bKash, Nagad, or Rocket, we record transaction references to match payments to your account wallet; we do not
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store your mobile banking PIN or full wallet credentials. We also collect device and session data automatically — IP address, browser type, and pages visited — to keep your account secure and detect unusual activity. This data is used solely to operate your account, process withdrawals,
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and respond to support requests. We do not sell your personal data to third parties. Retention periods vary by data type: account identity data is held while your account remains active, and transaction records are kept as required by applicable financial regulations. Your use of this
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platform and the applicability of this policy depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.